Cancellation Policy

Our small facility relies largely upon admission to our tours and events, and we are rarely able to fill vacancies left by last-minute cancellations. Because of this, we are unable to make any exceptions to the following:

  • There is a 7 day cancellation policy for public tours and events. All cancellations or rescheduling requests must be made no later than 7 days before your scheduled tour or event. There will be no refunds or reschedules after 7 days before your scheduled tour or event.
  • There is a 14 day cancellation policy for photo shoots, private tours, private events, and private parties. There is a 50% deposit when scheduling a private experience. All cancellations or reschedules must be made no later than 14 days before your scheduled private tour, event, or party. Your 50% deposit will become non-refundable after that date.
  • Because the weather can be unreliable and there are sometimes unforeseen circumstances, we will occasionally have to cancel a tour. All tours cancelled by Animal Tracks are eligible for a full refund or reschedule.